Our Policy

Shipping

Thank you for choosing Vectra Distributions! We aim to provide you with a seamless shopping experience from start to finish. Please review our shipping policy below:

Processing Time:
Orders are typically processed and shipped within 3-5 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods:
We offer several shipping options to accommodate your needs, including standard and expedited shipping. Shipping methods available may vary depending on your location.

Shipping Rates:
Shipping rates are calculated based on the weight of your order and the destination address. You can view the shipping costs during the checkout process before completing your purchase.

Shipping Destinations:
We currently ship to addresses within North America. If your region is not listed, please contact us, and we'll do our best to accommodate your request.

Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.

Delivery Time:
Delivery times may vary depending on the shipping method selected and your location. Estimated delivery times will be provided to you during the checkout process.

Customs and Duties:
International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information about potential fees.

Lost or Delayed Shipments:
While we strive to ensure timely delivery of all orders, we cannot be held responsible for lost or delayed shipments once they have been handed over to the carrier. If you encounter any issues with your delivery, please contact us, and we will assist you in resolving the issue.

Shipping Restrictions:
Some items may be subject to shipping restrictions due to size, weight, or other factors. If your order contains restricted items, we will notify you promptly and provide alternative options if available.
If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team. We're here to help!

=============================
Price Match

At Vector Distributions, we strive to offer our customers the best value for their money. That's why we're pleased to offer a price match guarantee. Here's how it works:

Eligibility:

We will match the price of identical items from select competitors, provided they meet the following criteria:
The item must be identical in brand, model, size, colour, and specifications.
The item must be currently in stock and available for purchase from both our store and the competitor's store.
The competitor's price must be publicly advertised and verifiable.

Price Match Process:

To request a price match, simply contact our customer support team with the following information:
Your order number or proof of purchase.
The name and URL of the competitor's website where the lower price is advertised.
The advertised price of the item.

Verification and Approval:

Our team will review your price match request and verify the details provided. Once approved, we will adjust the price of the item in your order accordingly.

Exclusions:

Our price match guarantee may not apply to the following:
Prices from unauthorized resellers or auction sites.
Clearance, closeout, or liquidation sales.
Bundled offers, special promotions, or limited-time sales events.
Prices that require a coupon code, rebate, or other discounts.
Items that are out of stock or on backorder at either our store or the competitor's store.

Policy Limitations:

We reserve the right to limit the quantity of items eligible for price matching per customer.
Our price match guarantee may be subject to change or discontinuation at any time without prior notice.

If you have any questions or would like to request a price match, please don't hesitate to contact our customer support team. We're here to ensure you get the best value on your purchases!